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Terms of sale

Last updated: 19 August 2026

Preamble

Gladys Plus is a service provided by Gladys Assistant, a French simplified joint-stock company with a share capital of 1 000 €, registered with the Paris trade register under number 947 826 814, whose registered office is at 66 avenue des Champs-Élysées, 75008 Paris, France.

This service complements the open-source product Gladys Assistant, and brings features such as remote access or automated backups.

Features of the services offered

By subscribing to Gladys Plus, the user subscribes to a service which gives access to:

  • End-to-end encrypted remote access to their Gladys Assistant instance through the Gladys Gateway
  • An automated daily backup service
  • An integration with the Google Home and Alexa voice assistants
  • An open HTTP API to connect third-party services
  • Remote camera streaming (end-to-end encrypted)
  • An Enedis integration to monitor electricity consumption
  • Open-Weight AI models (hosted in France at Scaleway) to interact with AI in Gladys
  • An Owntracks API for location tracking

Subscribing to the Gladys Plus service does not provide any warranty on the open-source product Gladys Assistant, which is entirely free and developed by the Gladys Assistant open-source community, with no affiliation between the two.

The open-source product Gladys Assistant is distributed under the Apache 2.0 license, without any warranty regarding its operation.

Pricing

Gladys Plus is available in two plans:

  • Gladys Plus Lite: 6,99€/month or 69,99€/year - Access to the essential features (remote access, open API, voice assistants with Google Home/Alexa)
  • Gladys Plus: 9,99€/month or 99,99€/year - Access to all the features (including backups, Enedis, Open-Weight AI models, camera streaming)

VAT is not applicable, article 293 B of the French general tax code. The prices displayed are final prices, no tax is added at checkout.

Duration of the offer and cancellation

The Gladys Plus subscription is automatically renewed. The user can cancel their subscription at any time, in one click from their Gladys Plus account, or by sending an email to hello@gladysassistant.com.

The user has 30 days to get a refund if they are not satisfied with the service, without having to justify their decision.

In accordance with article L. 215-1 of the French consumer code, for yearly subscriptions, Gladys Assistant informs the user by email, at the earliest three months and at the latest one month before the end of the current period, of their right not to renew their subscription. Failing that information, the user may terminate their subscription free of charge at any time from the renewal date onwards, and the amounts paid after that date are refunded.

In accordance with article L. 215-1-1 of the French consumer code, a subscription taken out online can be terminated online, from the user's Gladys Plus account, as simply as it was taken out.

Right of withdrawal for the Gladys Plus subscription

In accordance with article L. 221-18 of the French consumer code, a consumer has 14 days from the conclusion of the contract to exercise their right of withdrawal, without having to justify their decision nor to pay any penalty.

As the Gladys Plus service is available immediately, the user expressly requests, when subscribing, that its performance starts before that period ends. They keep their right of withdrawal, but will owe the amount corresponding to the service already provided until they communicate their decision, in proportion to the elapsed subscription period.

To exercise this right, the user notifies their decision by email at hello@gladysassistant.com, or using the model form at the end of these terms. The refund is issued within 14 days from the reception of that decision.

Independently of this legal right, Gladys Assistant commercially grants 30 days to ask for a full refund of the subscription, without any justification.

Delivery of the hardware

The starter kit is prepared to order: the mini-PC is ordered from the supplier, installed and configured individually, then shipped through Mondial Relay.

The order is usually delivered within 10 working days of the payment, and at the latest within 30 days, in accordance with article L. 216-1 of the French consumer code. Failing delivery within that period, the user may cancel the order under the conditions set by the French consumer code and be refunded in full.

Delivery costs and the countries served are shown at payment, before the order is confirmed.

Right of withdrawal for hardware purchases

In accordance with the applicable legal provisions, the user has 14 days from the reception of the hardware (Gladys starter kit) to exercise their right of withdrawal, without having to justify their decision nor to pay any penalty.

To exercise this right, the user notifies their withdrawal decision by email at hello@gladysassistant.com, or using the model form at the end of these terms. The hardware must be sent back no later than 14 days after that notification. Return shipping costs are at the user's expense.

The user may try out the hardware as they would have done in a shop. They are only liable for the depreciation of the hardware resulting from handling beyond what is necessary to establish its nature, characteristics and proper operation.

The refund covers the price of the hardware as well as the standard delivery costs initially charged. It is issued within 14 days from the recovery of the hardware or from the proof of its shipment, whichever comes first.

Legal guarantees

The hardware sold by Gladys Assistant (starter kit) comes with the following legal guarantees, independently of any commercial guarantee:

  • Legal guarantee of conformity: articles L. 217-3 and following of the French consumer code. The consumer has two years from the delivery of the goods to obtain their conformity, free of charge and without having to prove the defect during the twenty-four months following delivery. They may choose between repair and replacement, and obtain a price reduction or the cancellation of the sale in the cases provided for by the law.
  • Extension of the guarantee: any repair carried out under the legal guarantee of conformity extends it by six months. If the consumer asks for a repair but the seller imposes a replacement, the legal guarantee of conformity is renewed for two years from the replacement.
  • Guarantee against hidden defects: articles 1641 and following of the French civil code. The consumer may obtain the cancellation of the sale or a price reduction, within two years from the discovery of the defect.

The Gladys Plus service, as a digital service, comes with the legal guarantee of conformity for digital content and services provided for by articles L. 224-25-12 and following of the French consumer code.

Spare parts: the mini-PC supplied in the starter kit is manufactured by Beelink. The manufacturer does not state for how long spare parts remain available for these models. Parts (fan, cables, boards) can be obtained on request from its after-sales service.

These guarantees are exercised by email at hello@gladysassistant.com. They apply independently of the right of withdrawal and of the 30-day commercial refund guarantee.

End of life of the hardware

The starter kit is an electrical and electronic equipment. At the end of its life it must not be thrown away with household waste, but taken to a waste facility or to a collection point for waste electrical and electronic equipment (WEEE), such as those of computer equipment retailers.

The eco-contribution applying to the hardware is paid upstream by the manufacturer or the importer who placed it on the French market.

Availability

As it is developed and maintained by a single individual, the availability of the product is provided on a "best-effort" basis, with no guaranteed SLA. That said, since 2019 we have experienced almost no service interruption.

Consumer mediation

In accordance with article L. 612-1 of the French consumer code, every consumer has the right to use a consumer mediator, free of charge, to settle a dispute with a professional amicably. After sending a written complaint to hello@gladysassistant.com and failing a satisfactory answer, the consumer may refer the matter to the mediator appointed by Gladys Assistant:

  • Mediator: CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice
  • Address: 49 rue de Ponthieu, 75008 Paris, France
  • Phone: 01 89 47 00 14
  • Email: litiges@cm2c.net

The dispute can also be declared online: www.cm2c.net

The mediator must be contacted within one year of the written complaint sent to the professional. Mediation is free of charge for the consumer.

Liability

Gladys Assistant SAS is liable as of right for the proper performance of the Gladys Plus service, under the conditions set by the French consumer code. No provision of these terms may remove or reduce a consumer's right to compensation should Gladys Assistant SAS fail to meet its obligations.

Gladys Assistant SAS does not warrant that the Gladys Plus service will be free of anomalies or errors, nor that it will operate without interruption, nor that it is compatible with any hardware or configuration other than the ones expressly validated on the website. Its availability is described in the "Availability" article of these terms.

The open-source product Gladys Assistant, distributed free of charge under the Apache 2.0 license, is provided without warranty in accordance with the terms of that license. It is distinct from the Gladys Plus service.

For professional users not acting as consumers, the compensation for the damage suffered may not exceed the amounts actually paid for the subscription over the last twelve months, and Gladys Assistant SAS shall not be liable for indirect damages (commercial, financial, operational).

Governing law

These terms of sale are governed by French law. The more protective provisions of the law of the consumer's country of habitual residence remain applicable.

Model withdrawal form

An email to hello@gladysassistant.com is enough to withdraw, there is no particular procedure to follow. The form below is provided because the law requires it; using it is not mandatory.

(Please complete and return this form only if you wish to withdraw from the contract.)

  • To Gladys Assistant, 66 avenue des Champs-Élysées, 75008 Paris, France — hello@gladysassistant.com:
  • I hereby give notice of my withdrawal from the contract for the sale of the following goods / for the provision of the following service:
  • Ordered on (*) / received on (*):
  • Name of the consumer:
  • Address of the consumer:
  • Signature of the consumer (only if this form is notified on paper):
  • Date:
  • (*) Delete as appropriate.

Gladys Plus is operated from France, under French and European law. Should this English text and the French version differ, the French version prevails: Conditions générales de vente